Last Updated: August 26, 2026
1. INTRODUCTION
Welcome to Lafinda (“Lafinda,” “we,” “our,” or “us”), your trusted multi-vendor e-commerce marketplace that enables Users to discover, purchase, sell, and manage products and related commercial activities through our website, mobile application, and associated services (collectively, the “Platform”).
These Terms of Use (“Terms”) govern your access to and use of the Platform and establish the rights and responsibilities applicable to all persons who access or use Lafinda, including Buyers, Sellers, visitors, and other Users.
By accessing, browsing, creating an account, purchasing a product, registering as a Seller, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies referenced herein.
If you do not agree with these Terms, you must not access or use the Platform.
Lafinda may update these Terms from time to time. Where appropriate, notice of material changes will be provided. Your continued use of the Platform following the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
2. ACCEPTANCE OF TERMS
By creating an account, browsing the Platform, placing an order, purchasing a product, registering as a Seller, listing products, communicating through the Platform, or using any Lafinda service, you confirm that you accept these Terms.
If you use the Platform on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Certain services or features may be subject to additional terms, conditions, or policies. Where applicable, those additional terms form part of these Terms.
3. ELIGIBILITY
You must meet the minimum legal requirements applicable to you in order to use the Platform and enter into transactions through Lafinda.
Where an account, transaction, or service requires additional eligibility conditions, those conditions may be communicated during registration or before the relevant service is used.
By using the Platform, you represent that the information you provide is accurate and that you have the legal capacity required to enter into applicable agreements and transactions.
4. LAFINDA AS A MARKETPLACE
Lafinda operates a marketplace that allows independent Sellers to offer products to Buyers.
Unless expressly stated otherwise, Lafinda is not the manufacturer, owner, supplier, or Seller of products listed by independent Sellers on the Platform.
Sellers are responsible for their products, listings, pricing, availability, fulfillment, and compliance with applicable requirements.
Lafinda provides the technological infrastructure and marketplace environment through which Buyers and Sellers may interact and conduct transactions.
5. USER ACCOUNTS
Certain Platform features may require you to create an account.
You are responsible for providing accurate, complete, and current information during registration and for keeping that information updated.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You must promptly notify Lafinda if you believe that your account has been accessed or used without authorization.
Lafinda may suspend, restrict, or terminate an account where reasonably necessary to protect the Platform, its Users, or comply with applicable requirements.
6. USE OF THE PLATFORM
You agree to use the Platform only for lawful purposes and in accordance with these Terms and applicable policies.
You must not use the Platform in a manner that:
violates applicable laws or regulations;
interferes with the proper operation of the Platform;
attempts to gain unauthorized access to accounts, systems, or information;
introduces harmful or malicious code;
impersonates another person or entity;
provides false or misleading information;
manipulates transactions, ratings, reviews, rankings, or other Platform features;
abuses communication or marketplace features;
attempts to circumvent applicable Platform processes or fees; or
otherwise compromises the security, integrity, or legitimate operation of Lafinda.
7. BUYER RESPONSIBILITIES
Buyers are responsible for reviewing product information, prices, available options, delivery information, and other relevant details before placing an order.
Buyers must provide accurate information required for account creation, payment, delivery, and communication.
A Buyer is responsible for ensuring that an order is suitable for their intended requirements based on the information reasonably available on the Platform.
Buyers must also comply with Lafinda's applicable Return and Refund Policy and Delivery Policy.
8. ORDERS AND PURCHASES
When a Buyer places an order through the Platform, the order is subject to product availability, applicable transaction requirements, and any conditions communicated during checkout.
Lafinda may take reasonable action where an order cannot be fulfilled because of product availability, an obvious error, suspected unauthorized activity, technical issues, or other legitimate circumstances.
Where an order is successfully processed, the applicable order information will be made available to the Buyer through the Platform or other available communication channels.
9. PRODUCT INFORMATION
Product information displayed on Lafinda may include descriptions, images, specifications, prices, availability, Seller information, and other details provided by Sellers or generated through Platform systems.
Sellers are responsible for ensuring that information relating to their products is accurate and not misleading.
While Lafinda may take reasonable steps to maintain the quality and integrity of information displayed on the Platform, Lafinda does not guarantee that every product listing or Seller-provided detail will always be complete, current, or error-free.
10. PRICES AND PAYMENTS
Prices displayed on the Platform are generally those applicable at the time an order is placed, subject to applicable taxes, delivery charges, promotions, discounts, and other clearly communicated costs.
Delivery fees and other applicable charges may be displayed separately during the ordering process.
Lafinda may correct obvious pricing or listing errors where reasonably necessary, subject to applicable law.
Payments must be completed through the payment methods and procedures made available through the Platform.
Lafinda may delay, review, restrict, or otherwise take appropriate action regarding transactions where reasonably necessary for security, verification, fraud prevention, dispute resolution, technical reasons, or legal compliance.
11. SELLERS
Sellers operate independently on the Lafinda marketplace and are responsible for the products and commercial activities they conduct through the Platform.
Sellers must comply with the applicable Seller Terms and Conditions, including requirements relating to product listings, pricing, inventory, fulfillment, customer communications, returns, refunds, and applicable legal obligations.
Buyers should carefully review Seller and product information before completing a purchase.
12. DELIVERY
Delivery services are subject to Lafinda's applicable Delivery Policy.
Delivery availability, fees, estimated delivery times, and applicable delivery conditions may vary according to the delivery location, zone, order characteristics, product requirements, and operational circumstances.
Buyers are responsible for providing accurate delivery information and taking reasonable steps to facilitate successful delivery.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
13. RETURNS AND REFUNDS
Returns and refunds are governed by Lafinda's applicable Return and Refund Policy.
Unless a different period applies to a specific product or transaction, eligible Buyers may generally request a return within seven (7) days from the date of delivery or receipt.
Additional conditions may apply depending on the reason for the return, the condition of the product, the nature of the transaction, and applicable law.
14. SELLER SUBSCRIPTIONS AND SERVICES
Lafinda may offer Sellers access to subscription plans, premium features, business tools, promotional opportunities, analytics, Vendor OS functionality, AI-assisted features, and other services.
Applicable pricing, duration, features, eligibility requirements, and subscription conditions will be communicated through the Platform or applicable commercial terms.
Lafinda may modify or discontinue Seller services from time to time, subject to applicable notice requirements.
15. VENDOR OS
Lafinda may provide Sellers with business-management tools collectively referred to as the Vendor OS.
Depending on availability and eligibility, these tools may assist with areas such as inventory, expenses, suppliers, customer management, sales information, business analytics, stock monitoring, and business insights.
Information generated through these tools is intended to assist Sellers in managing their businesses and does not constitute professional financial, legal, accounting, tax, or business advice.
Sellers remain responsible for their own business decisions and records.
16. LAFI AND AI-ASSISTED FEATURES
Lafinda may provide certain Users, particularly eligible Sellers, with access to Lafi and other AI-assisted features.
Lafi may provide recommendations, summaries, business insights, content assistance, product or inventory analysis, operational suggestions, or other assistance based on information available to the relevant Platform feature.
AI-generated information may contain errors, omissions, or inaccuracies.
Users are responsible for reviewing information generated by AI-assisted features before relying upon, publishing, or acting on it.
Lafi and other AI-assisted features are intended to support Users and do not replace independent judgment or professional advice.
17. USER COMMUNICATIONS
Lafinda may provide communication features that allow Buyers and Sellers to communicate in connection with transactions, products, orders, customer support, and other permitted marketplace activities.
Users must communicate respectfully and lawfully.
Users must not use Platform communications to harass, threaten, deceive, improperly solicit, misuse personal information, or circumvent legitimate Platform processes.
Lafinda may take reasonable measures concerning communications where necessary for security, abuse prevention, dispute resolution, compliance, or enforcement of Platform policies, subject to applicable law.
18. USER CONTENT
Users may be permitted to submit reviews, ratings, images, comments, product-related information, or other content through the Platform.
Users remain responsible for the content they submit.
By submitting content, you grant Lafinda a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, adapt where technically necessary, and use that content as reasonably necessary to operate, provide, improve, and promote the Platform and its services.
You must have the necessary rights and permissions to submit any content you provide.
19. REVIEWS AND RATINGS
Lafinda may allow Users to provide ratings, reviews, and feedback concerning products, Sellers, and transactions.
Reviews and ratings must reflect genuine experiences and must not be manipulated, fabricated, or improperly influenced.
Lafinda may moderate, restrict, or remove content that violates applicable policies or law.
20. INTELLECTUAL PROPERTY
Lafinda and its licensors retain all rights, title, and interest in the Platform and its underlying technology, branding, designs, logos, interfaces, software, text, graphics, and other proprietary materials, except for content owned by Users or third parties.
Nothing in these Terms grants you ownership of Lafinda's intellectual property.
You may not reproduce, modify, distribute, exploit, reverse engineer, or otherwise use Lafinda's proprietary materials except as expressly permitted by Lafinda or applicable law.
21. PRIVACY
Lafinda's collection, use, storage, and protection of personal information are governed by the Lafinda Privacy Policy.
By using the Platform, you acknowledge that personal information may be processed in accordance with that Policy and applicable data protection requirements.
22. PLATFORM AVAILABILITY
Lafinda aims to maintain a reliable and secure Platform but does not guarantee that the Platform will always be available, uninterrupted, secure, or free from errors.
The Platform may occasionally be unavailable due to maintenance, technical issues, updates, security measures, infrastructure limitations, or circumstances beyond Lafinda's reasonable control.
Lafinda may modify, suspend, or discontinue any feature or service where reasonably necessary.
23. THIRD-PARTY SERVICES
The Platform may interact with or depend upon services, websites, payment services, communication services, or other resources operated by third parties.
Where third-party services are used, their availability and operation may be subject to separate terms and policies.
Lafinda is not responsible for matters outside its reasonable control relating to independent third-party services.
24. DISCLAIMERS
To the maximum extent permitted by applicable law, the Platform and its services are provided on an “as available” basis.
Lafinda does not guarantee that the Platform will meet every User's individual requirements or that all information available through the Platform will always be accurate, complete, current, or uninterrupted.
Nothing in these Terms excludes any legal rights or protections that cannot lawfully be excluded.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lafinda will not be responsible for indirect, incidental, special, consequential, or other losses arising from the use of or inability to use the Platform, except where such liability cannot legally be excluded.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
26. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for and indemnify Lafinda and its relevant representatives against reasonable claims, losses, liabilities, damages, costs, and expenses arising directly from:
your violation of these Terms;
your unlawful or unauthorized use of the Platform;
your violation of another person's rights;
content you submit to the Platform; or
your fraudulent, negligent, or wrongful conduct.
27. SUSPENSION AND TERMINATION
Lafinda may suspend, restrict, or terminate access to the Platform or particular features where reasonably necessary, including where a User violates these Terms, applicable policies, or applicable law, or where action is necessary to protect Users, the Platform, or Lafinda.
Where appropriate and reasonably possible, Lafinda may provide notice or an opportunity to address the relevant issue.
Termination does not automatically eliminate obligations that arose before termination.
28. EFFECT OF ACCOUNT CLOSURE
Users may request closure of their accounts, subject to any outstanding transactions, disputes, obligations, or other matters that reasonably need to be resolved.
Lafinda may retain certain information after account closure where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain appropriate records, or protect the Platform and its Users.
29. GOVERNING LAW AND DISPUTES
These Terms shall be interpreted and applied in accordance with the laws applicable to Lafinda and its operations, subject to any mandatory consumer protection or other legal rights applicable to the User.
Where a dispute arises, the parties should first seek to resolve the matter amicably through Lafinda's available support and dispute-resolution channels.
Nothing in this section prevents a User from exercising rights or remedies that cannot legally be waived.
30. CHANGES TO THESE TERMS
Lafinda may amend these Terms from time to time to reflect changes in its services, Platform features, business operations, legal requirements, or other relevant circumstances.
Where required, Lafinda will provide appropriate notice of material changes.
Continued use of the Platform after the effective date of revised Terms constitutes acceptance of those revised Terms to the extent permitted by applicable law.
31. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue in full force and effect.
32. ENTIRE AGREEMENT
These Terms, together with the policies and additional terms expressly incorporated into them, constitute the agreement governing your use of the Lafinda Platform, except where additional written terms expressly apply.
33. CONTACT
For questions, complaints, or requests concerning these Terms or the Lafinda Platform, Users may contact Lafinda through the official support channels made available on the Platform.
